Our structure at a glance:

At source we are an e-commerce business group, cooperating with our partners in the natural and organic food industry to set up and manage a network of suppliers and buyers. Equipped by IT solutions, we are trusted by top organic food brands to trade and ship premium quality products and process payments worldwide. In fact, we bring novelty and agility of the internet age to organic wholesale business.  Our company intwines brick and mortar business and e-commerce in a “FRONT OFFICE” and “BACK OFFICE” setting! Our “BACK OFFICE” and “FRONT OFFICE” colleagues will cover all your queries in the BACK-OFFICE department.

Here’s how the arrangement works:

Front Office.

Marketing Department

•    Receives all the orders and sends them to the back office.
•    Follows up the orders until they are sent to all distributers.
•    Collects all needed information and stores the data in the web app.
•    Keeps in touch with the customers and collects feedback in the back office.
•    Monitors the supply and demand equilibrium of the products in the market.
•    Contacts the end user for feedback on possible setbacks and problems and sends the reports to the back office.

CRM Department
 
•    Manages long-term relationships with the customers, to assist them to make informed decisions, improve user experience and built trust to enjoy mutual benefits.
•    Collaborates with the front office to make new policies.

Back Office

•    Develops and designs the website, provides maintenance, and supports all online services.
•    Manages the web-based applications (CRM, and, ERP, and automations software used in the company)
•    Manages the warehouse in the central hub and operates local warehouses in other cities and ports.
•    Collects data and manages customer behavior and interests.
•    Monitors all received orders and oversees supply chain management.
•    Observes the consume rate and keeps the distribution of the products in the region in balance.
•    Runs the CRM software and develops new policies in the web-based applications.
•    Monitors the distribution channel and tracks the supply chain from the supplier to the customer to make sure problems are remedied and customers’ rights are protected.
•    Oversees:
System analysis and reporting.
Business analysis and development.
Artificial intelligence and system performance management.
•    Updates services based on modern technologies.
•    Conducts system tracking, service monitoring and provides online support.

Your Fulfilment Partner!